Our Guarantee & Warranty - Level Two Chimney Ashburn

The Level Two Chimney Ashburn Guarantee

We’ve inspected and cleaned more than 38,000 chimneys since 2009, and every single one came with a written price before work started and a documented photo record when it was done. That’s not a marketing line. It’s how we’ve operated from day one, and it’s now codified under the Haven Standard that governs every Level Two Chimney location. For Ashburn homeowners, the guarantee is simple: if we didn’t do it right, we make it right. That promise is stamped on every job, and it runs for 365 days after we leave your property. If something we touched fails, you call us, we come back, and we fix it at no charge. Here’s exactly what that means, what it covers, and what backs it up.

Call (240) 220-9412

What’s Covered

• Workmanship on every service we perform. If a sweep, repair, cap installation, crown work, or liner service doesn’t hold up within 365 days, we return and correct it under the Done Right Promise.
• Parts and materials we install. We source from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. If a component we installed fails during the coverage period, we handle the replacement and the labor to put it right.
• Cleanup and job-site condition. We run a HEPA-filtered vacuum, lay drop cloths, and leave the area the way we found it. If we miss something, you tell us and we’re back to make it right.
• On-time arrival and communication. Clause 3 of the Haven Standard covers scheduling. You get a named technician, a text when they’re on the way, and a live person if you call. If we drop the ball, we’ll make the scheduling side right too.
• Honest, written pricing. Clause 1 requires a written price, written scope, and written warranty before anyone starts. If the final invoice doesn’t match the written price, you don’t pay the difference.
• A documented record of the work. Clause 4 requires a photo record on every visit. You walk away with camera images of your flue, your liner, your smoke chamber, and your crown. That record is yours, and it’s our accountability.

Our Satisfaction Promise

If you’re not satisfied with the work, here’s the process. Call (240) 220-9412 and tell us what’s wrong. A live person answers, 24/7. We schedule a return visit, the same technician comes back when we can manage it, and we inspect the concern against the photo record from your original visit. If the issue is on us, it gets fixed at no charge, no argument, no fine print. That’s the 365-Day Done Right Promise, and it’s stamped on every job under the Haven Standard. If the issue turns out to be something new, you still get a written price before any additional work starts. You never get surprised with a bill after the fact. In Ashburn, where we’ve been running camera-scan inspections and photo-documented cleanings continuously since 2009, we know that trust is built one documented job at a time. You can see what we saw, and you can hold us to what we wrote down.

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Licensed & Insured Backing

A guarantee is only as strong as the company standing behind it, and that’s where licensing and insurance matter. Level Two Chimney Ashburn is licensed and insured, with background-checked, uniformed technicians and license information displayed on every page of our documentation. Corrine Halstead, Owner, has built this Ashburn operation on a simple principle: paperwork means something. When we hand you a written scope of work, a written price, and a written warranty, those documents are backed by a real, insured, accountable business. If a technician gets hurt on your property, our insurance covers it, not your homeowner’s policy. If something goes wrong with the work, the Done Right Promise is enforceable against a real company with a real operating history. Since 2009, that combination of written promises and licensed, insured backing has been the entire foundation of how we operate in Loudoun County and across Northern Virginia.

How the Free Second Opinion Works

If you’ve got a written estimate from another chimney company in Ashburn, bring it to us. We’ll walk through it line by line, compare it against what your chimney actually needs based on a camera-scan inspection, and tell you honestly where the other quote is fair, where it’s inflated, and where it’s missing something. You get our assessment in writing. If our price comes in lower for the same scope, great. If the other quote is actually the better deal, we’ll tell you that too. The point isn’t to win every job. The point is that homeowners shouldn’t have to guess whether they’re being quoted for work that doesn’t need doing. Corrine has reviewed competitor estimates from every corner of Ashburn, from Ashburn Village to Broadlands to Ashburn Farm, and the pattern is consistent: written scopes are rare, and vague line items are common. We’d rather show you what a documented, written estimate looks like and let you decide.

What the Done Right Promise Means in Real Terms

Let’s be plain about what this guarantee does and doesn’t do. It does not cover normal wear and tear on a chimney that we haven’t touched. It doesn’t cover storm damage, lightning strikes, or the flue tile that cracks two years after we swept it because it was already compromised and we told you so at the time, with photos. What it does cover is our workmanship. If we install a chimney cap and it comes loose within a year, that’s on us. If we repair a crown and water still leaks into the same spot within 365 days, that’s on us. If we install a DuraFlex liner and a seam fails, that’s on us, and we’ll make it right with the manufacturer’s materials and our labor. In Loudoun County, where freeze-thaw cycles punish masonry, spalling brick and cracked crowns are common. We stand behind our repairs through a full year of seasonal weather, because that’s how long it takes for a bad repair to expose itself. You shouldn’t have to wait a season to find out whether the work held. If it didn’t, we’re back.

Common Questions About Our Guarantee

Does the guarantee cover the chimney sweep itself?

Yes. If we sweep your chimney and you get soot fallback or a dusty house after we leave, call us. We’ll return and correct it. A proper sweep includes a HEPA-filtered vacuum, drop cloths, and a clean job site. That’s covered under the workmanship portion of the Done Right Promise.

What if I find a problem after the 365 days are up?

Call us anyway. If it’s clearly something we should have caught during the inspection or something we installed that failed outside the window, we’ll look at it. Corrine reviews every post-warranty call personally and makes the call based on the evidence, including your photo record from the original visit. We’d rather keep a customer than hide behind a calendar date. Call (240) 220-9412 and we’ll get your file pulled.

Is the photo record really included on every visit?

It’s Clause 4 of the Haven Standard. We’ve been running camera-scan inspections and documenting every chimney we touch since 2009. You get photos of the flue liner, the smoke chamber, the crown, and the cap. If we recommend a repair, the written scope references specific photos so you can see exactly what we saw. No photos, no recommendation. That’s the entire point of the archive.

How do I know the price won’t change after you start?

Because Clause 1 of the Haven Standard requires a written price, written scope, and written warranty before anyone starts work. Not after the technician is already in your home. You sign off on the number before we begin. If the final invoice doesn’t match the written price, you don’t pay it. Corrine Halstead, Owner, has never once billed an Ashburn customer a penny over a written price. That’s a record she intends to keep.

Written by Corrine Halstead, Owner at Level Two Chimney Ashburn, serving Ashburn, VA since 2009. 38,000+ chimneys inspected and cleaned, every one with a written price before work started and a documented record when it was done.